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Confidentiality
We make it our priority to respect your privacy and your personal information. Our reservation system requires that we collect certain information such as your name, age, postal address, e-mail address and credit card information (hereafter referred to as « personal information »). Article 27 of Computer Data and Liberties Act, January 6, 1978 (France) requires that we inform you about the use of your personal information, your right to access this information and your right to modify and delete any information on you that we possess.
Some of your personal information is required by our partners, which are indicated by an asterisk. Other personal information is optional but is useful to us to better know your preferences.
Data collection
We collect personal information in the following cases:
- when you make or cancel a reservation via our client service, through e-mail, letter, fax, or telephone;
- when you open a user account, subscribe to our newsletter, participate in promotions or register for our special offers;
- when you participate in surveys or send us your suggestions.
We also use « cookies » to collect information related to your personal usage of our web site. Cookies are alphanumeric identifiers created by your computer’s browser that collect information concerning your activities on our site and enable our system to recognize your browser when you access Vialandis. Most browsers accept cookies automatically which you can delete. You can also configure your browser to reject cookies. However, certain functions of the web site will not be accessible if you choose to refuse cookies.
Use of personal information
Your personal information is used for the following services:
- to give you personalized service and a unique experience when you visit our web site;
- to allow you to make reservations and purchases on our web site;
- to allow you to benefit from personalized offers and our loyalty program;
- to help with our internal administration and analysis.
Your personal information is used for the following services
We transfer your personal information to our partners, hotels and other groups involved in hotel reservations that work with us, so that we can offer you both a hotel reservation service and related services. Your personal information is only used by these partners to fulfil your reservation. We do not share your personal information with third parties unless this is necessary to make a reservation or purchase, to answer a question made on the web site or for our client service or other means as described in our conditions of use. We are obliged to share your personal information if asked for by law. We may also share your personal information with third parties or consultants working with us who respect professional code of conduct.
Sharing of information
Due to the nature of our service, the personal information mentioned above may require us to share your personal information with parties across the world, specifically with countries outside of the European Union. Those countries may have different data protection laws and could be less strict than those of France.
How can you change your personal information?
We have tried to ease access to, modification of and/or the deletion of any personal information that you communicated to us. So, when you register to the web site, clicking on the link « my account » allows you to edit or delete you personal information. If you would like to receive other information about the data we collect, you may contact us by e-mail at the following address: infovial@vialandis.com.
Payment security
Vialandis uses the norm SSL (Socket Layer Technology) which encrypts information you input to protect the security of your information during transmission.
Your credit card number is never directly placed on the Internet.
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 In summary,
Personal data
Your personal information allows us to offer you the best possible service; we collect this data through on-line forms that you fill out and through the use of cookies which are transferred to third parties immediately concerned by your reservation.
At any time you can modify or delete this data by contacting Vialandis
 Securized transfer
Vialandis uses the norm SSL,
which encrypts information you input to protect the security of your information during transmission.
Your credit card number is never directly placed on the Internet.
 Need help?
Do you have a question, need more information or are you just looking for an explanation? Don’t hesitate to contact us by e-mail at infovial@vialandis.com.
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